Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with AMC Tech Kuwait. We are committed to delivering your
orders safely and as quickly as possible.

WHO DELIVERS YOUR ORDER

All orders are delivered across Kuwait by our own drivers. We do not use a
third-party courier such as DHL, Aramex, FedEx, or UPS. Because we deliver
ourselves, there is no external tracking number; instead we confirm delivery
windows directly with you by phone or WhatsApp.

WHERE WE DELIVER

We deliver within the State of Kuwait only, including remote areas.

We do not ship internationally. We do not deliver to any country outside Kuwait,
and we do not offer freight forwarding. Because all orders are delivered
domestically, no customs duties or import taxes apply to any order.

HANDLING TIME AND TRANSIT TIME

Handling and transit are two separate stages, so we state them separately.

Handling time is the time it takes us to pick, pack, and dispatch your order
after it is confirmed.

• Orders confirmed before 6:00 PM (AST, UTC+3) on a business day:
  handling time is 0 business days — dispatched the same business day.
• Orders placed after 6:00 PM, on a Friday, or on a public holiday:
  handling time is 1 business day — dispatched the next business day.
• Orders requiring additional stock confirmation:
  handling time is up to 1 business day.

Transit time is the time your order spends with our driver after dispatch.

• Standard delivery: transit time is within 1 business day.
• Express delivery: transit time is 3 to 6 hours, counted in business hours only.
• Remote areas: transit time is within 1 business day.

Expressed in whole business days, every service delivers within 1 business day of
dispatch, with handling of 0 business days for orders confirmed before the
6:00 PM cut-off. Express is faster in practice, typically 3 to 6 business hours.

All timeframes on this page are stated in business days. Our business days are
Saturday to Thursday. Friday and public holidays are not business days.

DELIVERY SPEED AND CHARGES

• Standard delivery — 1.500 KWD
  Handling: same business day (ordered before 6:00 PM). Transit: within 1
  business day.

• Express delivery — 3.000 KWD
  Handling: same business day (ordered before 6:00 PM). Transit: 3 to 6 hours
  during business hours.

• Remote areas — 4.500 KWD
  Handling: same business day (ordered before 6:00 PM). Transit: within 1
  business day.

The express window is counted in business hours only. An express order placed
after the 6:00 PM cut-off, on a Friday, or on a public holiday begins its 3 to 6
hour window on the next business day. The cut-off applies to every service.

The charge that applies to your order is shown at checkout before you confirm it.
The charge shown at checkout is the charge you pay for that delivery attempt; no
additional delivery fees are added later for a successful first delivery. Free
shipping may be available on selected products or promotions when clearly stated.

HOW TO TRACK YOUR ORDER

Every order receives an order number at checkout, shown on the confirmation
screen and in your confirmation email.

To check the status of your order at any time, go to amctechkwt.com/account and
sign in with the email address you used at checkout. You will receive a six-digit
code by email; no password or account registration is required. Your orders and
their current status are then displayed.

Order statuses mean:

• Unfulfilled — we have your order and it is being prepared for dispatch.
• Fulfilled — your order has been dispatched and is with one of our drivers.
• Delivered — your order has been handed over at your address.

Our support team may also contact you by phone or WhatsApp to confirm your order,
arrange delivery, or notify you of a delay. Our driver calls you before arrival.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address
and contact number. Incorrect or incomplete information may delay delivery.

FAILED DELIVERIES

If delivery cannot be completed because the customer is unavailable, the address
is incorrect, or the phone number cannot be reached, our team will contact the
customer to arrange another attempt. The first re-attempt is free of charge.
Further re-attempts may be charged at the standard delivery rate of 1.500 KWD,
and we will tell you before any such charge is applied.

ORDERS THAT ARE LATE, MISSING, OR INCOMPLETE

If your order has not arrived within the transit time stated above, contact us
with your order number and we will trace it with our driver the same day.

Please inspect your order when our driver hands it over. If your package arrives
damaged or incomplete, or contains the wrong item, you must report it within
48 hours after delivery. We will then arrange a replacement or refund under our
Return & Refund Policy.

Separately, you may request a change-of-mind return within 14 days after delivery
under the same policy.

Where an order never arrives, or arrives damaged, incomplete, or incorrect, the
original delivery charge is refunded along with the product price.

PAYMENT

No payment is taken on this website. You pay on delivery, either in cash to the
driver or through a payment link the driver sends to your phone, which accepts
KNET and cards. Full details are in our Payment Policy.

CONTACT US

AMC Tech Kuwait
Registered name: AMC TECHNOLOGY GENERAL TRADING & CONTRACTING CO.
Commercial Licence No.: 2013/467
Registered address: Lulua Complex Basement, Ibn Al Khaldoun Street, Hawally 30001, Kuwait
Phone / WhatsApp: +965 6062 6453
Email: sales@amctechkwt.com
Support hours: Saturday – Thursday, 9:00 AM – 9:00 PM (AST, UTC+3). Friday: Closed.
We aim to respond to all enquiries within one business day.