Last Updated: August 2026
Welcome to the AMC Tech Kuwait FAQ page. Here you'll find answers to the most common questions about ordering, shipping, payments, returns, and customer support.
1. What products does AMC Tech Kuwait offer?
A wide selection of consumer electronics, including tablets, gaming accessories, networking devices, portable power stations, storage solutions, mobile accessories, audio products, smart gadgets, charging accessories, and computer peripherals from trusted brands.
2. Do you have a shop I can visit?
No. AMC Tech Kuwait is an online-only retailer. We do not operate a walk-in showroom. All orders are placed through our website and delivered to you.
3. Where do you deliver?
Within the State of Kuwait only. We do not offer international shipping.
4. How long does delivery take?
Our daily cut-off is 6:00 PM (AST, UTC+3). Orders confirmed before the cut-off are dispatched the same business day.
- Standard delivery — within 1 business day — 1.500 KWD
- Express delivery — within 3–6 hours during business hours — 3.000 KWD
- Remote areas — within 1 business day — 4.500 KWD
Orders placed after 6:00 PM, on Fridays, or on public holidays are dispatched the next business day. This applies to express orders too — the 3–6 hour express window is counted in business hours and begins on the next business day if you order outside them.
5. Who delivers my order?
Our own drivers. We do not use a third-party courier, which lets us confirm delivery windows directly with you by phone or WhatsApp.
6. What are your business hours?
Saturday – Thursday, 9:00 AM – 9:00 PM (AST, UTC+3). Friday: Closed.
Online orders may be placed 24 hours a day, 7 days a week.
7. How do I pay? Is anything charged when I order?
No. Nothing is charged when you place your order. You pay our driver when your order arrives, using either:
- Cash on Delivery (COD) — pay in cash.
- Payment link on delivery — our driver sends a payment link to your phone. It accepts KNET and debit or credit cards, and you complete it yourself on your own device.
We do not offer Apple Pay, Google Pay or Shop Pay, and no card details are ever entered on this website.
8. Can I pay with Cash on Delivery?
Yes, for eligible orders within Kuwait. Please have the correct amount ready — our drivers may not always carry change.
9. Can I cancel my order?
Yes, before it is dispatched. If it has already been dispatched, please refer to our Return & Refund Policy.
10. What is your return policy?
Eligible products may be returned within 14 days of delivery, in original condition with all accessories and packaging. Return collection is free of charge — our driver collects the item from you.
11. How long does it take to receive a refund?
After your returned item has been received and inspected, approved refunds are issued within 1 business day of approval, whether you paid cash on delivery or by payment link. Your bank or payment provider may need additional time before funds appear.
12. What should I do if I receive a damaged or incorrect product?
Contact us within 48 hours of delivery with your order number, photos of the product and packaging, and a brief description. If your order arrives damaged, doesn't arrive, or isn't what you ordered, contact us and we'll make it right.
13. How can I track my order?
Our customer service team may contact you by phone or WhatsApp with delivery updates.
14. Is my payment information safe?
Yes, because we never handle it. Payment happens at your door, not on this website — either in cash or through a payment link you open on your own phone. We do not collect or store card numbers, PINs or one-time codes, and we will never ask for them by email, WhatsApp or social media.
15. How do I contact customer support?
Phone / WhatsApp: +965 6062 6453
Email: sales@amctechkwt.com
We aim to respond to all enquiries within one business day.
16. Do your products include a warranty?
Warranty coverage varies by product and manufacturer. Where it applies it will be shown on the product page or provided by our support team.
17. Can I change my delivery address after placing an order?
If your order has not yet been dispatched, contact us immediately and we will do our best to update it.
18. Why should I shop with AMC Tech Kuwait?
- Carefully selected technology products
- Transparent pricing with delivery cost shown before you confirm
- Fast delivery across Kuwait by our own drivers
- Pay on delivery — cash or payment link, nothing charged upfront
- 14-day returns with free collection
- Clear, consistent published policies
Contact Us
AMC Tech Kuwait
Registered name: AMC TECHNOLOGY GENERAL TRADING & CONTRACTING CO.
Commercial Licence No.: 2013/467
Registered address: Lulua Complex Basement, Ibn Al Khaldoun Street, Hawally 30001, Kuwait
Support Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (AST, UTC+3). Friday: Closed.
Phone / WhatsApp: +965 6062 6453
Email: sales@amctechkwt.com