Track your order

An order number is issued automatically when your order is placed. It appears on the confirmation screen at checkout and in your order confirmation email, in the format #1234. Please keep it for reference.

How to track your order

Enter your email address Use the same address you entered at checkout.

Confirm the six-digit code A verification code is sent to your inbox immediately.

View your order status Your orders and their current status are displayed.

Track my order

No password and no registration are required. Orders placed as a guest are linked to the email address used at checkout.

Order status explained

UnfulfilledYour order and payment have been received. The items are being prepared for dispatch.

FulfilledYour order has been dispatched and is with one of our drivers for delivery.

DeliveredYour order has been handed over at the delivery address.

Cancelled or RefundedThe order was cancelled or the payment was returned. Approved refunds are issued within 1 business day of approval.

Deliveries are made by our own drivers rather than a courier company, so no third-party tracking link is provided. The status shown in your account is the current position of your order, and the driver will call you before arrival.

Delivery times

Standard1.500 KWD — delivered within 1 business day.

Express3.000 KWD — delivered within 3–6 hours during business hours.

Remote areas4.500 KWD.

Our daily cut-off is 6:00 PM. Orders placed after the cut-off, on a Friday, or on a public holiday are dispatched on the next business day. This applies to express orders as well.

If your order has not arrived

Please contact us if your order is delayed, the status has not changed, or the items received do not match your order. We will review it against our delivery records on the same day.

Damaged, missing or incorrect items must be reported within 48 hours after delivery. We cover the cost of collecting any return.

When contacting us, please provide your order number and the email address used at checkout.

Full terms are set out in our Shipping Policy and Refund Policy.