Refund policy

Return & Refund Policy

Last updated: August 2026

At AMC Tech Kuwait we want customers to be satisfied with their purchases. This
policy explains how returns, exchanges, refunds, and warranty claims are handled.

Nothing in this policy limits any rights available to customers under applicable
Kuwait consumer-protection laws.

DO WE ACCEPT RETURNS?

Yes. AMC Tech Kuwait accepts returns on eligible products. This policy applies to
every product in our catalogue unless a specific exception is listed under
"Non-returnable items" below.

THE THREE TIMEFRAMES

• 14 days after delivery — the period in which you may REQUEST a return, for any
  product. Counted from the day your order is delivered to you.

• 48 hours after delivery — the period in which a product that arrived defective,
  damaged, incomplete, or incorrect must be REPORTED to us.

• 1 business day after approval — the time in which your refund is ISSUED.

After 48 hours, a fault is treated as a warranty matter rather than a delivery
fault. See "What happens after 48 hours" below.

RETURNS — 14 DAYS AFTER DELIVERY

You may request a return within 14 days after delivery. The 14 days are counted
from the day your order is delivered to you. Requests made more than 14 days
after delivery cannot be accepted.

To be eligible for a change-of-mind return, the item should:

• Be unused and in the same condition in which it was received
• Be in its original packaging
• Include all accessories, manuals, gifts, and promotional items supplied with it
• Include the original invoice or other valid proof of purchase

ARRIVED DEFECTIVE, DAMAGED, INCOMPLETE, OR INCORRECT — REPORT WITHIN 48 HOURS

Please inspect your order when our driver hands it over.

If an item arrives defective, damaged, incomplete, or different from what you
ordered, you must report it to us within 48 hours after delivery.

When reporting, please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem
• The product packaging and serial number, where applicable

After reviewing the report we may arrange an inspection, replacement, exchange,
repair, or refund as appropriate. Where the claim is approved, both the product
price and the original delivery charge are refunded, and collection is free.

WHAT HAPPENS AFTER 48 HOURS

If a fault appears more than 48 hours after delivery, it is no longer treated as
a delivery fault, because we cannot verify that the item arrived in that
condition. It is instead handled as a warranty claim.

This means:

• The item is assessed against the manufacturer's warranty terms for that
  product, not against this return policy.
• A return, replacement, or refund is offered only where the manufacturer's
  warranty covers the fault.
• A fault caused after delivery by misuse, accidental damage, liquid exposure,
  unauthorised repair, or failure to follow the product instructions is not
  covered.
• Warranty claims are not limited by the 14-day return window. You may raise one
  at any point during the product's warranty period.

To raise a warranty claim, contact us using the details below with your order
number, the serial number, and a description of the fault.

NON-RETURNABLE ITEMS

The following are not eligible for a change-of-mind return, where permitted by
applicable law:

• Opened in-ear earphones, earbuds, and headsets, for hygiene reasons
• Activated software, digital products, licence keys, or gift cards, once the
  seal is broken or the code has been revealed
• Products damaged through misuse, improper installation, accidental damage, or
  unauthorised repair
• Change-of-mind returns where the original packaging, accessories, serial
  number, or proof of purchase is missing

Items that arrived defective, damaged, or incorrect are covered by the 48-hour
route above, not by this list. Items that developed a fault later are covered by
the warranty route above.

IF YOUR ORDER NEVER ARRIVES

If your order has not reached you within the delivery window stated in our
Shipping Policy, contact us with your order number. We will trace it with our
driver the same day. If we cannot deliver it, you will receive a full refund of
the product price and the delivery charge.

CANCELLING AN ORDER

You may cancel a pending order at any time before it is dispatched, by emailing
sales@amctechkwt.com or messaging +965 6062 6453. Nothing has been charged at
that point, so there is nothing to refund. Once your order is with our driver,
please use the return process above.

HOW TO REQUEST A RETURN

You can start a return in either of these two ways:

• Email: sales@amctechkwt.com
• Phone or WhatsApp: +965 6062 6453

Please include your order number. Do not send an item back before receiving
return instructions from our team. Once your return is approved, our driver will
collect the item from you.

RETURN DELIVERY COSTS AND FEES

Return delivery is free of charge. AMC Tech Kuwait covers the cost of collecting
an approved return, whether the return is due to a defective, damaged, incorrect,
or incomplete item, or an approved change-of-mind return.

There is no restocking fee.

Where a return is approved because the item arrived defective, damaged,
incorrect, incomplete, or never arrived, the original delivery charge is refunded
as well. For an approved change-of-mind return, the original delivery charge is
not refunded.

REFUNDS

After receiving and inspecting the returned item, we will notify you whether the
refund has been approved.

Approved refunds are issued within 1 business day after approval.

Refund method:

• If you paid cash on delivery, the refund is paid to you in cash, arranged
  directly with you.
• If you paid by payment link, the refund is returned to the original card or
  KNET account used.

Additional processing time may be required by your bank, card issuer, or payment
provider before the funds appear in your account.

EXCHANGES

Exchanges may be offered for:

• Products that arrived defective, damaged, or incorrect and were reported within
  48 hours after delivery
• Approved unopened products within 14 days after delivery, subject to stock
  availability
• Warranty-covered faults, where the manufacturer's terms allow a replacement

If the replacement product is unavailable, we may offer an alternative product,
store credit, or refund, subject to the customer's rights and approval.

WARRANTY CLAIMS

Warranty coverage depends on the product, the manufacturer, the nature of the
fault, the warranty period, and the warranty conditions supplied with the item.
Where a warranty applies to a product, it is stated on that product's page.

AMC Tech Kuwait is an independent retailer and is not a manufacturer service
center. We will help you raise a claim, but manufacturer repairs are carried out
by the manufacturer or its appointed service partner.

Damage caused by misuse, liquid exposure, accidental damage, unauthorised repair,
or failure to follow product instructions may not be covered.

RETURN ADDRESS

Returns are collected by our own drivers. Please do not post items to us without
first contacting our team.

CONTACT US

AMC Tech Kuwait
Registered name: AMC TECHNOLOGY GENERAL TRADING & CONTRACTING CO.
Commercial Licence No.: 2013/467
Registered address: Lulua Complex Basement, Ibn Al Khaldoun Street, Hawally 30001, Kuwait
Phone / WhatsApp: +965 6062 6453
Email: sales@amctechkwt.com
Support hours: Saturday – Thursday, 9:00 AM – 9:00 PM (AST, UTC+3). Friday: Closed.
We aim to respond to all enquiries within one business day.