Last Updated: 17 July 2026
AMC Tech Kuwait, we are committed to providing a fast, secure, and reliable delivery experience for every customer. This Shipping Policy outlines how orders are processed, shipped, and delivered within Kuwait, along with important information regarding delivery times, business hours, shipping charges, and customer responsibilities.
Order Processing
Orders are processed within 0–1 business day after successful payment confirmation.
Orders placed before 7:00 PM (Arabia Standard Time – AST, UTC+3) during our regular business hours are generally processed on the same business day, subject to product availability and payment verification.
Orders placed after 7:00 PM (AST), outside business hours, on Fridays, or during public holidays will be processed on the next available business day.
Some orders may require additional verification or inventory confirmation before dispatch. In such cases, our customer support team will contact you promptly.
Business Hours
Our customer service and order processing team operates during the following hours:
Saturday – Thursday: 9:00 AM – 9:00 PM (AST, UTC+3)
Friday: Closed
Orders may be placed online at any time; however, processing and customer support are available only during the business hours listed above.
Delivery Coverage
AMC Tech Kuwait currently delivers exclusively within the State of Kuwait. At this time, we do not offer international shipping.
Estimated Delivery Time
After your order has been successfully processed, the estimated delivery schedule is:
Major cities and urban areas: 1–2 business days
Remote or outlying areas: 2–3 business days
While we strive to deliver every order within the estimated timeframe, delivery schedules may occasionally vary due to product availability, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
A standard delivery charge of KWD 1.500 applies to most orders and is displayed during checkout before payment is completed.
From time to time, AMC Tech Kuwait may offer free shipping promotions on selected products or special campaigns. Any applicable promotional offer will always be clearly displayed on the product page or during checkout.
Order Confirmation & Delivery Updates
To ensure a smooth delivery experience, our customer support team may contact you by phone call or WhatsApp to:
- Confirm your order
- Verify delivery details
- Arrange delivery timing
- Notify you of any shipping updates or delays
If shipment tracking is available for your order, the tracking details will be shared after dispatch.
Delivery Address Requirements
Customers are responsible for providing complete and accurate delivery information, including:
- Full Name
- Mobile Number
- Complete Delivery Address
- Area, Block, Street, Building, Floor, and Apartment Number (where applicable)
Incorrect or incomplete address information may delay delivery or require additional delivery attempts.
Failed Delivery Attempts
If delivery cannot be completed because:
- The customer is unavailable,
- The delivery address is incomplete or incorrect,
- The phone number cannot be reached,
- Or the customer requests a rescheduled delivery,
our team will make reasonable efforts to contact you and arrange another delivery.
Additional delivery fees may apply if repeated delivery attempts are required due to customer-related reasons.
Damaged, Missing, or Incorrect Orders
Please inspect your order immediately upon delivery.
If your package arrives:
- Damaged,
- Incomplete,
- Contains the wrong product,
- Or has missing items,
please notify us within 48 hours of receiving your order.
To help us resolve your request quickly, please provide:
- Your Order Number
- Clear photographs of the package and product (if applicable)
- A brief explanation of the issue
Our support team will review your request and assist you according to our Return & Refund Policy.
Delivery Delays
Although we make every effort to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:
- Public holidays
- Severe weather conditions
- High order volumes
- Courier service interruptions
- Inventory verification
- Government restrictions or emergencies
If your order experiences an unexpected delay, our customer service team will keep you informed and provide updated delivery information whenever possible.
International Shipping
Currently, AMC Tech Kuwait ships only within Kuwait.
We do not provide international shipping services at this time.
Contact Information
If you have any questions regarding shipping, delivery, or your order, please contact us during business hours.
AMC Tech Kuwait
Address: Lulua Complex Basement Ibn Al Khaldoun Street Hawally 30001, Kuwait
Business Hours: Saturday – Thursday: 9:00 AM – 9:00 PM (AST, UTC+3)
Friday: Closed
Phone: +965 6062 6453
Email: sales@amctechkwt.com
Thank you for choosing AMC Tech Kuwait. We appreciate your trust and remain committed to delivering your technology products quickly, securely, and with the highest standard of customer service.