Last Updated: 17 July 2026
AMC Tech Kuwait, customer satisfaction is our top priority. We strive to provide high-quality technology products and a reliable shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
By placing an order with AMC Tech Kuwait, you agree to the terms outlined below.
Return Eligibility
We accept return requests within 14 calendar days from the date your order is delivered.
To qualify for a return, the product must meet all of the following conditions:
- The item must be unused and in its original condition.
- The product must be returned in its original manufacturer's packaging.
- All accessories, manuals, cables, protective materials, and free gifts (if applicable)
- must be included.
- The product must not show signs of physical damage, misuse, modification, or
- unauthorized repair.
- Proof of purchase (order number or invoice) must be provided.
Products that do not meet these conditions may not be eligible for return or refund.
Non-Returnable Items
For hygiene, safety, and manufacturer restrictions, the following items are generally not eligible for return unless they arrive damaged or defective:
- Opened software or digital activation products
- Downloadable digital products
- Gift cards or promotional vouchers
- Products damaged due to customer misuse
- Products missing original packaging or accessories
- Clearance, final sale, or specially discounted items (unless defective)
- Damaged, Defective, or Incorrect Products
Please inspect your order immediately after delivery.
If you receive:
- A damaged product
- A defective product
- An incorrect item
- Missing items
please notify us within 48 hours of receiving your order.
To help us resolve your request quickly, please provide:
- Your order number
- Clear photographs of the product and packaging
- A brief explanation of the issue
Our support team will carefully review your request and offer an appropriate solution, which may include a replacement, exchange, store credit, or refund where applicable.
Return Process
To request a return, please contact our customer support team before sending any product back.
Your request should include:
- Full Name
- Order Number
- Contact Number
- Reason for Return
- Supporting photos (if applicable)
Once your request has been approved, our team will provide return instructions.
Products returned without prior authorization may not be accepted.
Refund Process
After we receive and inspect the returned product, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed using the original payment method whenever possible.
Approved refunds are generally completed within 5–10 business days, depending on your payment provider or financial institution.
Shipping charges and payment processing fees are generally non-refundable unless the return is due to our error or a defective product.
Exchange Policy
If you receive a defective or incorrect product, we will gladly arrange an exchange subject to product availability.
If the requested replacement is unavailable, we may offer an alternative product of similar value or issue an eligible refund.
Order Cancellation
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure after delivery.
Return Shipping
If the return is due to:
- A defective product
- An incorrect item shipped by AMC Tech Kuwait
- Shipping damage
AMC Tech Kuwait may cover the applicable return shipping costs.
For returns due to customer preference or change of mind, the customer may be responsible for return shipping expenses unless otherwise stated.
Refund Exceptions
Refunds may be refused if:
- The product has been used beyond reasonable inspection.
- The item is returned incomplete.
- The product is damaged by the customer.
- The serial number has been removed or altered.
- The product is returned outside the 14-day return period.
Contact Us
If you have any questions regarding returns or refunds, please contact us during business hours.
AMC Tech Kuwait
Address: Lulua Complex Basement Ibn Al Khaldoun Street Hawally 30001, Kuwait
Business Hours: Saturday – Thursday: 9:00 AM – 9:00 PM (AST, UTC+3)
Friday: Closed
Phone: +965 6062 6453
Email: sales@amctechkwt.com
We appreciate your trust in AMC Tech Kuwait. Our goal is to provide a fair, transparent, and customer-friendly return process while ensuring every customer enjoys a safe and confident shopping experience.